• For camera installation guidance, please refer to ➡ Motion Detection Issues ➡ Camera Installation Angle and Installation Height
• Additionally, make sure the installation environment is open with minimal obstructions, and avoid pointing the camera at walls, as this may cause reflections at night that affect night detection and may increase false alarms
• Real-world tests recommendation: If there are about two walls between the HomeBase and the camera (and no major signal-interfering objects like microwaves in between), the distance is usually around 25 meters

For solar panel installation guidance, please refer to ➡Camera Battery Issues➡Installation Methods

Install the New GU01 Camera and Solar Panel -https://youtu.be/7Vu8JfT38LM

1. Ensure your phone and AnsqueBase are connected to the same Wi-Fi network

Your phone and AnsqueBase must be connected to the same Wi-Fi network. Additionally, make sure the AnsqueBase power cable and Ethernet port are functioning properly (for example, when the AnsqueBase is first plugged in, the front light will show red continuously at first. After about 1 minute, the light on the AnsqueBase will turn solid blue.)

2. Charge the Camera

Before starting the setup, please ensure the camera has been charged for at least eight hours to guarantee sufficient battery during pairing. Use the charging cable provided in the package to charge the device.

3. Download and Install the Koo Cam App

Please scan the app QR code included in the package, or download the Ansque app from the App Store (iOS) or Google Play Store (Android), and follow the step-by-step setup instructions. During this process, wait for the specific LED indicator lights or sounds before proceeding to the next step. This ensures the pairing process goes smoothly.

1. Restart the Router

Turn off and then turn on the router power. Confirm that the AnsqueBase’s connected Ethernet port is functioning and capable of transmitting data. You can also try using another Ethernet port on the router to test, and check if there are any special ISP settings.

2. Restart Devices

Unplug the AnsqueBase power, then reconnect it. Exit the app and reopen it to refresh the connection, then try the setup again.

3. Contact Customer Support

If the setup process is still stuck, contact the customer support team and provide a short video showing the AnsqueBase, camera, and your phone screen at the time of the issue. We will provide timely assistance.

Set Up and Install the New version of ANSQUE GU01 -
https://youtu.be/w83Yun9vGmw

How to add an Add-on Camera-
https://youtu.be/uRzBU9Wr4Mo

① Camera Power Issue

Action: Ensure the camera has power. When the battery is not fully charged but is charging, the charging port will light up green.

② Camera Turned Off

Action: Press and hold the camera's power button for 3 seconds to turn it on (a short chime indicates the camera has powered on).

Once back online, check the camera's network signal strength. Is it below 70 dBm? The lower the value, the stronger the signal.

③ Signal Strength Above 70 dBm (Weak Signal)

Action: Move the camera closer to the AnsqueBase. Exit the app and reopen it, then pull down the homepage to refresh the signal strength and check the value.

Solution: If the signal improves, this indicates that the network signal between the AnsqueBase and the camera is affected by distance or obstructions (e.g., walls or metal objects). Consider purchasing a longer Ethernet cable for the AnsqueBase or contact customer support for recommendations on Wi-Fi extenders.

④ Signal Still Not Improved

If there is still no improvement and the difference is significant, please contact customer support to replace the device.

If all cameras are offline, it usually indicates that the AnsqueBase has gone offline along with all the cameras.

Steps to Resolve:

1. Power Offline (All lights off)

Symptoms: All AnsqueBase lights, including power and network port indicators, are off.

Solution:

• Check the power connection: Ensure the power adapter is securely plugged in.
• Verify the outlet: Plug in another device to confirm the outlet is working.

2. Network Offline (Red Light Flashing)

Symptoms: AnsqueBase status indicator flashes red, indicating a network connection issue.

Solution:

① Check the Ethernet connection: Ensure the cable is firmly connected to the router and AnsqueBase. Normally, the port indicator lights on the back of the AnsqueBase should show green and orange simultaneously.

② Check the network and cable: Test the Ethernet cable on another device to confirm functionality, and verify that other devices can access the internet.

③ Restart devices:

◦ Restart the AnsqueBase: Unplug the power, wait 10 seconds, then plug it back in. Wait ~30 seconds for a full reboot.

◦ Restart the router: If the AnsqueBase remains offline after reboot, unplug the router, wait 30 seconds, then plug it back in and allow it to start up.

◦ If the AnsqueBase blue light turns on, it indicates that normal operation has been restored.

Indicator Light Status:

1. When the network cable and power cable are first plugged in: Red solid / Red flashing
2. After 1 minute of operation / Working normally: Blue solid
3. Searching for nearby cameras: Blue flashing

SYNC Button:

Reset: Press and hold for 3 seconds until you hear a beep

Factory Reset: Quickly press 5 times to unbind the AnsqueBase and all connected cameras

• Use the correct charging accessories: Ensure you use the 5V/2A USB cable provided in the package.
  
• Check that the USB cable and power outlet are functioning properly. Using the original accessories is recommended to ensure effective charging.
  
• Charging process: After charging for 3–5 hours, check if the battery level increases. Ensure the camera is idle. When the battery is not fully charged but is charging, the charging port will light up green, and the App will display the charging icon.

① Note: The solar panel outputs 3W of power. Charging is slower than USB, but the advantage is that it charges automatically when installed in direct sunlight, without frequent handling.

② Optimizing solar charging:

• Avoid obstructions to maximize sunlight exposure.
• On cloudy days or in low light, the camera may not charge fully.
• High usage (multiple triggers per day) may exceed the solar charging capacity.
• Ensure the solar panel cable is properly connected to the camera’s charging port, and the middle part of the rubber plug is opened before inserting, ensuring both waterproofing and consistent power supply.

1. Camera and Solar Panel Integrated Installation

• Adjust the angle of the solar panel on top from 0–90°.
• The tilt angle is recommended to match your local latitude: flatter in summer, steeper in winter.
• The solar panel can rotate 360° horizontally, facing south (Northern Hemisphere).

2. Camera and Solar Panel Separate Installation

Evaluate a suitable location near the camera to install the solar panel without obstruction, as the cable length is 2m.

- Adjust the installation position according to the methods above.

- If solar charging is insufficient, use USB manual charging.

- Control usage frequency to reduce over-triggering: lower the sensitivity, choose Advanced Motion, adjust or shrink detection zones, or enable Home/Away/Disarm modes to record during specific time periods to reduce operating time.

- Set Power Mode to Optimal Battery Life, and change the recording duration from the maximum 60s to 20s.

If you’ve tried the above steps and the issue still remains, please contact customer support, provide the SN number and a detailed description of the issue, and replacement may be recommended if necessary.

1. Event Trigger Count

• If events are triggered too few times: increase sensitivity, select All Motion, delete Detection Zones or expand the detection range.
• If events are triggered too frequently: decrease sensitivity, select Advanced Motion, set Detection Zones or shrink the detection range.

2. Event Completeness

• Want events to be more complete? You can adjust settings, but this may increase power consumption: enable Person Tracking, and in Power Mode select Optimal Surveillance.

• Check the entrance environment and camera view screenshots.
• Ensure the camera is not facing the ground, walls, or stairs, which may reduce the monitored area.
• Tip: Make sure the camera is focused on important areas. If you need help, provide the SN number and screenshots, and we will assist in adjusting the angle.

Recommended height: 2–3 meters (7–10 feet), which covers a horizontal detection range of approximately 12 meters (about 39 feet).

• The camera cannot start at temperatures below -20°C.
• At temperatures above -10°C, the camera can start, but USB and solar charging may not function.
• Very small movements, very fast movements, or movements at the edge of the camera’s field of view may not be detected.

1. Event Has Been Triggered

• Check if the event recorded a video and if it appears in the playback page.
• If video recording is normal, the issue may be in notification settings:

① Make sure your phone system allows the Koo Cam App to send notifications, and no Do Not Disturb mode is enabled.

② Open the Koo Cam App, go to Camera Settings → Notification Settings → Push Management → Enable Push.

③ Check if Home / Away / Disarm modes are enabled, which may prevent the camera from sending notifications.

2. Event Not Triggered

• Refer to the Motion Detection Issues FAQ. If the issue persists, please contact customer support with additional information.

• Delays may be related to motion detection latency, camera network signal strength, and mobile network speed.
• Solutions:

a. Increase sensitivity, select All Motion, delete Detection Zones or expand detection range.

b. Check camera settings (sensitivity, angle, height, etc.) to ensure they are optimized.

c. Ensure the camera network signal strength is below 60 dBm (excellent).

d. Check your router’s network speed to ensure HomeBase can transmit data smoothly.

e. Ensure your phone’s network is stable; try switching from Wi-Fi to mobile data for testing.

If you are using a previous version of the camera, please click here for more information:

Old Version GU01 & GU11 FAQ